Satisfaction
Your satisfaction is our primary concern.
Please let us know if you are not fully satisfied with
any treatment, service or product purchase.
Personal Valuables
We provide lockers for your use, however
we request that you leave all valuables items at home as
we cannot assume any responsibility for lost or stolen
items.
Privacy
For those new to spa services, be assured
that your privacy will always be respected. You will be
fully draped or covered during all treatments.
Health Considerations
Please notify your therapist if you have
allergies, high blood pressure, heart condition,
physical disabilities, pregnant or other medical
condition that may impact the services you are scheduled
to receive.
Arrival / Late Arrival
Please arrive at least 15 minutes prior
to your scheduled appointment to allow yourself time to
change and relax prior to your first service. If you
arrive late for your scheduled appointment, every
attempt will be made to perform the full service unless
it affects another guest. If time does not permit
performing the service you may be charged a late fee.
Cancellation
Appointments are held with a credit card.
At the time of service, you can alternatively use a gift
certificate or other form of payment. We understand that
at times it may be necessary to cancel or change an
appointment. As a courtesy to other guests and our
staff, we request that you give us adequate notice so
that we have the opportunity to re-book the time
reserved for you. i.e.
Cancellation without adequate notice is
subject to a late cancellation fee equal to 50% of the
scheduled service. No shows will be charged the full
service fee for all scheduled services.
Children
Some Spa & Salon services are available
for children when accompanied by parent or guardian.
However, we request that you leave children at home to
maximize the enjoyment of your experience as well as
other guests.
Cell Phones & Pagers
To ensure maximum enjoyment of your spa
experience as well as other guests, please refrain from
bringing cell phones and pagers.
Tipping
Tipping is purely discretionary on your
part. Staff members appreciate any tips you may choose
to give. 15%-20% is typical. For your convenience tips
may be included when you pay with a credit card and the
staff members you designate will receive the full tip
amount. Please let the cashier know if you wish to
include a gratuity.
Product Returns
Products may be returned for store credit
within 30 days of purchase if at least 75% full.
Smoking
Smoking is not permitted.
Payment Options
Cash, Check, VISA, Mastercard, Discover
or American Express. We also accept SpaFinder & SpaWish
gift certificates.
Prices
All prices are subject to change.
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